FAQ – Registration / Checkout

How do I get login credentials?

Your account and login credentials are established when you purchase your first training product from this site.

How is my credit card information kept safe?

When e-commerce is conducted on the Digital Automotive website, the entire transaction is handled and processed by Stripe. Credit/debit card information collected on the Digital Automotive website is immediately sent to Stripe using secure sockets layer (SSL) technology. A user’s credit/debit card or banking information is never stored on Digital Automotive’s servers.

Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. You can view Stripe’s privacy policy and security policy for additional information.

How do I redeem a coupon?

Coupons are redeemed during the checkout process. Upon choosing to purchase a product, students are presented with a single page checkout page. In the right column, as shown below, is a “Click here to enter your code” link. Clicking on that link will open a field where you can enter your coupon code.

Note that coupons can have many restrictions such as:

  • Which product(s) it can be used with
  • What type of discount (percentage of the sale or a specific amount of discount)
  • A date range the coupon is valid
  • The number of times a coupon can be used.

What is a voucher?

A voucher is not the same as a coupon. Vouchers are ways to enroll students in training products without using the typical checkout process. Vouchers are used to enroll students in specific training products without using the checkout process. Vouchers are typically purchased in bulk by companies to facilitate bulk enrollments.

How do I redeem a voucher? (registered user)

Registered users simply log in and click on the “Redeem Voucher” link in the left sidebar of their Dashboard as shown below.

How do I redeem a voucher? (new user)

A new user must redeem a voucher during the registration process. A link to the registration page (only for new users that are redeeming a voucher) is shown on the login page.